An economic report by Korn Ferry indicates that the value of human capital is 2.33 times the value of physical capital. But the best part is that the productive value of human resource appreciates with time. As workers master soft skills, they get better at their job.
This applies to the IT world too. It is a common belief among IT professionals that strong technical skills can take them a long way in their career. However, American Express and Millennial Branding’s study revealed that over 60% managers consider soft skills as the most important factor for evaluating an employee’s performance. 32% consider hard skills and 7% consider social media skills as top parameters for appraisals. The latest IT jobs being posted on all the top tech job posting sites are clearly mentioning that soft skills would be an important component of evaluating candidates, especially for leadership roles.
Now, that raises the question, which soft skills should IT professionals acquire? Here’s a list:
Listening Skills: Whether you are coder or project head, you will be pulled into meeting with customers and other team members to share product insights. To be able to understand customer’s requirements and ensure that you are on the same page with your team, you have to listen effectively. It takes some of self-awareness and practice, to break bad listening habits. IT professionals, who truly listen, recognize ideas, collaborate internally and externally, and contribute fully to their respective teams.
Communication Skills: IT professional with strong communication skills are highly sought after. Fine communicators know how to tailor their communication to suit their audience- technical people, who understand IT jargon and non-technical people, who do not understand it. Body language and verbal cues are integral to communication. Controlling your non-verbal cues along with reading others’ allows you to leave the right impact of communication.
Communication skill extends to writing. Be it composing a simple email or developing learning material, every format of communication entails a set of guidelines. Following them in spirit is imperative to gain successful outcomes from communication.
Public speaking: Presentation is also a form of public speaking. So for a project manager who is asked to give an overview of project status or a developer who is invited to present a webinar, honing public speaking skills helps make the best impression and avail the opportunity on hand.
However, public speaking skill is considered as toughest soft skill to master. Most of the IP professionals do not even want to try their hand at it. According to National Institute of Mental Health, 74% of people suffer from speech anxiety. Practice is the only solution to anxiety. By practicing good posture, eye contact, articulation and projection, you can master public speaking.
In today’s dynamic world, soft skills are essential for great IT leadership. A research by Ernst and Young found out that high performing companies are keen on their leaders continuously improving their soft skills. So, to reach the echelons of IT leadership, developing the right soft skills should be the top priority of IT professionals.